Shipping & Returns
Shipping Rates
Note: In accordance with statewide guidelines for workplace safety during the “Stage 2” workplace reopening, the Tepui office and showroom in Soquel, CA is open with new safety measures in place.
Online orders available through website. All in-stock orders typically ship within 7-10 business days unless noted otherwise on the product page. Expedited shipping and installations unavailable at this time.
Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once the order has shipped.
Shipping costs are determined based on the value of your purchase, with the exception of complete tents, tent bases and 8’ awnings, which carry a flat shipping fee. Please see the below chart to calculate your shipping cost.
|
Sales Value |
Ground Shipping |
2-Day Shipping |
1-Day Shipping |
|
< $10.00 |
$4.95 |
$21.95 |
$24.95 |
|
$10.00 - $49.99 |
$9.95 |
$21.95 |
$24.95 |
|
$50.00 - $99.99 |
$12.95 |
$22.95 |
$29.95 |
|
$100.000 - $199.99 |
$18.95 |
$28.95 |
$45.95 |
|
$200.00 - $499.95 |
$24.95 |
$95.95 |
$179.95 |
|
$500 + |
$34.95 |
$95.95 |
$179.95 |
*Complete tents, tent bases and 8’ awnings shipping to the lower 48 states: $150.00 (Expedited shipping not available)
*Complete tents, tent bases and 8’ awnings shipping to Alaska, Hawaii or Puerto Rico: $650.00 (Expedited shipping not available)
Ground Shipping
Arrives in 1 to 6 business days. Business days are Monday-Friday, excluding federal holidays. No weekend delivery. No shipping to P.O. Boxes.
Delivery to Extended Areas
There will be an additional $20 shipping fee for all orders shipped to extended areas, which include Alaska, Hawaii and Puerto Rico. Orders including only complete tent or awnings products will not be subject to the additional shipping fee.
Delivery of Tents and Large Items
We use a specialty delivery service to deliver large items, including complete tents and awnings. Customers can expect delivery in roughly 7-10 business days. The shipping company will contact you to schedule a delivery date and time, as you will be required to sign off on the package delivery. Missing the delivery date schedule and requiring re-delivery or Saturday delivery may incur additional charges.
Expedited Shipping*
Arrives in 2 business days. Business days are Monday-Friday, excluding federal holidays. Order must be placed before 2:00 pm PST or it will not ship until the following day. No shipping to P.O. Boxes.
Arrives in 1 business day. Business days are Monday-Friday, excluding federal holidays. Tepui.com is designed to dynamically surface 1-Day Shipping as an option at checkout based on the availability of inventory in our different domestic warehouses and the local time at the warehouse where your requested item is located. No shipping to P.O. Boxes.
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Returns
We accept returns of unused products in their original packaging and condition, within 30 days of purchase, and with receipt. Customer is responsible for arranging shipping- and covering related shipping cost- of item(s) back to our warehouse. Please note, the original shipping costs will be excluded from the refund. Refunds can take 3-5 business days after receipt of product and is based on the condition of the product after full inspection. RMA number must be included on box in order for refund to be issued. Please contact us for RMA number, more details, and to initiate the return process.
