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Shipping Info & Rates Background

Shipping Info & Rates

Holiday Shipping Guidelines

Thursday, December 12 – Last day for UPS Ground orders for delivery on or before December 24.

 

Thursday, December 19 – Last day for UPS 2nd Day Air orders for delivery on or before December 24. Call Customer Service at 800-301-9874 to place your expedited order over the phone.

 

Friday, December 20 – Last day for UPS Overnight orders for delivery on or before December 24. Call Customer Service at 800-301-9874 to place your overnight order over the phone.

 

Allow 2 days for processing regardless of shipping method. Order by 11:00 AM EST on the date above to receive your order by 12/24/2019. APO/FPO not guaranteed. We do not ship to PO Boxes. UPS Ground and expedited services are not currently available for oversized items.

 

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Shipping Rates

 

All in stock orders typically ship within 2 business days unless otherwise noted on the product page. Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once the order has shipped.

Shipping costs are determined based on the value of your purchase, with the exception of complete tents, tent bases and 8’ awnings, which carry a flat shipping fee. Please see the below chart to calculate your shipping cost.

 

 Sales Value Ground Shipping 2-Day Shipping 1-Day Shipping
< $10.00 $4.95 $21.95 $24.95
$10.00 - $49.99 $9.95 $21.95 $24.95
$50.00 - $99.99 $12.95 $22.95 $29.95
$100.000 - $199.99 $18.95 $28.95 $45.95
$200.00 - $499.95 $24.95 $95.95 $179.95
$500 + $34.95 $95.95 $179.95

 

*Complete tents, tent bases and 8’ awnings shipping to the lower 48 states: $150.00  (Expedited shipping not available)

*Complete tents, tent bases and 8’ awnings shipping to Alaska, Hawaii or Puerto Rico: $650.00 (Expedited shipping not available)

 

Ground Shipping 
Arrives in 1 to 6 business days. Business days are Monday-Friday, excluding federal holidays. No weekend delivery. No shipping to P.O. Boxes.

 

Delivery to Extended Areas 
There will be an additional $20 shipping fee for all orders shipped to extended areas, which include Alaska, Hawaii and Puerto Rico. Orders including only complete tent or awnings products will not be subject to the additional shipping fee.

 

Delivery of Tents and Large Items 
We use a specialty delivery service to deliver large items, including complete tents and awnings. Customers can expect delivery in roughly 7-10 business days. The shipping company will contact you to schedule a delivery date and time, as you will be required to sign off on the package delivery. Missing the delivery date schedule and requiring re-delivery or Saturday delivery may incur additional charges.

 

 

Expedited Shipping

 

Please note that expedited shipping is NOT available for complete tents, tent bases or 8' awnings. Expedited shipping is limited to the lower 48 states and D.C.

 

2-Day Service 
Arrives in 2 business days. Business days are Monday-Friday, excluding federal holidays. Order must be placed before 2:00 pm PST or it will not ship until the following day. No shipping to P.O. Boxes.

 

1-Day Service 
Arrives in 1 business day. Business days are Monday-Friday, excluding federal holidays. Tepui.com is designed to dynamically surface 1-Day Shipping as an option at checkout based on the availability of inventory in our different domestic warehouses and the local time at the warehouse where your requested item is located. No shipping to P.O. Boxes.