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All in stock orders typically ship within 2 business days unless otherwise noted on the product page. Orders ship Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking details once the order has shipped.
Shipping costs are determined based on the value of your purchase, with the exception of complete tents, tent bases and 8’ awnings, which carry a flat shipping fee. Please see the below chart to calculate your shipping cost.
|Sales Value||Ground Shipping||2-Day Shipping||1-Day Shipping|
|$10.00 - $49.99||$9.95||$21.95||$24.95|
|$50.00 - $99.99||$12.95||$22.95||$29.95|
|$100.000 - $199.99||$18.95||$28.95||$45.95|
|$200.00 - $499.95||$24.95||$95.95||$179.95|
*Complete tents, tent bases and 8’ awnings shipping to the lower 48 states: $150.00 (Expedited shipping not available)
*Complete tents, tent bases and 8’ awnings shipping to Alaska, Hawaii or Puerto Rico: $650.00 (Expedited shipping not available)
Arrives in 1 to 6 business days. Business days are Monday-Friday, excluding federal holidays. No weekend delivery. No shipping to P.O. Boxes.
Delivery to Extended Areas
There will be an additional $20 shipping fee for all orders shipped to extended areas, which include Alaska, Hawaii and Puerto Rico. Orders including only complete tent or awnings products will not be subject to the additional shipping fee.
Delivery of Large Items
We use a specialty delivery service to deliver large items, including complete tents and awnings. The shipping company will contact you to schedule a delivery date and time, as you will be required to sign off on the package delivery. Missing the delivery date schedule and requiring re-delivery or Saturday delivery may incur additional charges.
We do not currently offer 2 day and 1 day shipping for orders placed on Tepui.com, but do offer those shipping options for orders placed with our customer service team over the phone. If you need to expedite shipping for any of the items on your order, please contact our customer service team at 1-800-301-9874. Please note that expedited shipping is NOT available for complete tents, tent bases or 8' awnings. Expedited shipping is limited to the lower 48 states and D.C.
Arrives in 2 business days. Business days are Monday-Friday, excluding federal holidays. Order must be placed before 12:30pm EST or it will not ship until the following day. No weekend delivery. No shipping to P.O. Boxes.
Arrives in 1 business day. Business days are Monday-Friday, excluding federal holidays. Order must be placed before 12:30pm EST or it will not ship until the following day. No weekend delivery. No shipping to P.O. Boxes.